How do I place a new order and send my prescription to you?

Select the contact lenses that you wear. The contact lens product page will immediately display the pertinent information required to complete an order. You do not need to create an account to place an order. Usually after the order is placed, you would send us your eye care provider's name and phone number or fax your prescription to 1-888-413-5153. Detailed instructions would be provided once you complete the checkout online. You should be able to obtain your prescription parameters right off of your existing box of lenses, or from the written prescription issued to you by your doctor. If you are not sure about a number, leave it blank and we will obtain it for you by calling your doctor, or by looking at your written prescription if you fax it to us.

When will my order ship and how will I know that it has shipped?

ContactsExpress.ca offers same day shipping on most stocked items placed before 2pm EST.

80% of orders ship within 24 hours, however potential order processing times are 1-3 business days (not including Saturday or Sunday). If the processing time is expected to exceed 3 business days, the product page where you started your order from will normally specify the average wait time before shipment. You will receive an email once your order ships out.

Please note that shipment confirmation emails are usually sent every evening after 5:30PM, however in some cases the status system may not be updated, or the email may not be sent until the following morning. Your order status is available online and can be checked via a link in your order confirmation email.

How can I track my order once it has shipped?

Tracking information will be available on a link from your shipment confirmation email. Depending on the shipping method that you selected, full tracking (point to point) may not be available. Please rest assured that you will receive your order within the specified time period.